Proactive Problem Management and Event Correlation
نویسندگان
چکیده
In the service business, event correlation systems are used to predict and avoid system failures. Strategically, this may contribute to higher system availability and better service activity planning. Companies that want to benefit from this competitive advantage often meet two fundamental problems: the complexity of service monitoring increases with the number of correlation patterns. At the same time, the cost transparency for the whole process is lost. This paper shows on a business process level why these problems arise and how they can be avoided.
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